Privacy Policy

1. Information We Collect

Information You Provide Directly

When you submit a contact form, job application, or inquiry, we may collect:

• Full name, email address, and phone number
• Service area, school or organization name
• Your message or inquiry details
• Employment-related information (for job applications)
• Your consent to receive SMS communications (opt-in status and timestamp)

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including your IP address, browser type, referring URLs, and pages viewed. This information is used solely for site security and analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about transportation services
• Process employment applications
• Send you SMS or email communications that you have consented to receive
• Comply with legal and regulatory obligations
• Improve our website and services

We do not use your personal information for marketing to unaffiliated third parties, and we do not sell your personal data.

3. SMS Communications & A2P Messaging

• Consent: SMS messages are sent only after you check the consent box on our contact form. Consent is not a condition of any purchase or service.
• Message types: Inquiry responses, service confirmations, operational updates, and follow-up communications related to your request.
• Message frequency: Varies depending on the nature of your inquiry. Typically 1–5 messages per inquiry thread.
• Message and data rates: Standard message and data rates from your wireless carrier may apply.
• Opt-out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a one-time confirmation and will receive no further messages.
• Help: Reply HELP to any SMS message, or contact us at trips@emestransportation.com or (845) 426-7419.
• Data sharing: No mobile information (phone numbers or SMS consent data) will be shared with third parties or affiliates for marketing purposes. Information may be shared with our SMS service provider solely to deliver messages on our behalf.
• Supported carriers: AT&T, Verizon, T-Mobile, Sprint, and other major U.S. wireless carriers. Carrier liability is not assumed.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted vendors who assist us in operating our website or delivering communications (e.g., SMS platform providers), subject to confidentiality obligations.
• Legal compliance: When required by law, regulation, court order, or government authority.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with notice provided to you.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 3 years. SMS opt-in records (consent logs) are retained for a minimum of 4 years as required by applicable regulations. Employment applications are retained for 2 years.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

8. Your Rights (New York Residents)

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us using the information below.

9. Third-Party Links

Our Site may link to external sites such as Google Maps. This Privacy Policy does not apply to those third-party websites, and we encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Site after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: